Claims Advisor
Location: Leeds
Salary: £ 16150 to £ 17050 (full-time (per year))
The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a wealth of opportunities in our motor claims insurance businesses, supporting the Direct Line brand. Our Claims Advisors deliver the best possible service to our customers and in return, we make sure they enjoy their own success.
As a member of our Claims Advisory Team, whether you’re answering a direct call from a customer or liaising with third parties regarding a case, we’ll need you to be able to investigate and resolve our customers’ claims and deal with them efficiently, professionally and helpfully.
You’ll check and maintain the accuracy of all claim details you obtain and decide on the appropriate actions to take. You’ll also be comfortable with calculating claim costs and making sure our correspondence keeps the customer informed throughout each stage of the claim process and that things happen according to an agreed diary.
We offer up to 15% incentive bonus and industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success.
At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.
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